How to Fix Sales Churn
Every SaaS founder will know how hard it is to build a customer base. But once you’ve achieved a reasonable number, the job isn’t done: you also have to make sure you don’t lose them. That’s what’s…
Workato: the next chapter
I put my thoughts on Workato down when we first invested, then added a follow-up post over a year ago. I thought it would be a good time to check in again as an investor…
Why SaaS startups should care about churn
Churn can take many forms – the dreaded email that’s never returned, or worse, the pre-emptive “we are dropping your service” note. But fear not, there are ways to respond to and work with churn…
Calculating sales efficiency in a startup: The magic number that will help you scale
How and why sales efficiency could help tech startups unlock growth Sales efficiency is the best way to understand the economics of a business. To me, it answers the question as to whether a business can…
Why this US investor is on the hunt for European founders
A US investor’s love letter to European startups. You might think that as an American investor in the heart of the tech startup universe — Silicon Valley — I’d want to stay local in my…
“As the number of senior women increases, the numbers of females at all levels will increase.” with Ryan Floyd and Tyler Gallagher
Change must happen from the top. We need to increase the number of female partners in venture firms. As the number of senior women increases, the numbers of females at all levels will increase. Don’t…
There’s no need to fear AI: It will create as many jobs as it steals
It is understandable that automation and its effect on jobs is the subject of much recent debate. Visions of robots doing all of our work and computers telling us our future is a scary picture….
Why we need to give more funding to female entrepreneurs
We all know the dismal figures for the lack of women on boards and the rarity of female investors, now the attention has turned to the number of women receiving funding. In honour of International…
Brexit will bring chaos but as an investor it won’t put me off
If I could vote for Britain’s EU status from an eight hour time zone away, I would vote to keep the UK in Europe for many reasons. However, as an American and an investor in…
The Need for Speed
It has been almost 18 months since we invested in Workato and first wrote about our thinking behind the business. With the announcement of their next round of financing, I thought I would revisit some…