Since the start of the global Covid-19 pandemic, it’s likely you’ve had to convert your existing team to a remote one involuntarily, or you’ve had to hire a totally new remote team. Naturally, this brings…
I’ve heard thousands of pitches from hopeful CEOs of startups in a vast array of formats. Many investors have strong views on what to include or not include in a pitch deck. But in my…
Every SaaS founder will know how hard it is to build a customer base. But once you’ve achieved a reasonable number, the job isn’t done: you also have to make sure you don’t lose them. That’s what’s…
I put my thoughts on Workato down when we first invested, then added a follow-up post over a year ago. I thought it would be a good time to check in again as an investor…
Churn can take many forms – the dreaded email that’s never returned, or worse, the pre-emptive “we are dropping your service” note. But fear not, there are ways to respond to and work with churn…
How and why sales efficiency could help tech startups unlock growth Sales efficiency is the best way to understand the economics of a business. To me, it answers the question as to whether a business can…
If I could vote for Britain’s EU status from an eight hour time zone away, I would vote to keep the UK in Europe for many reasons. However, as an American and an investor in…
It has been almost 18 months since we invested in Workato and first wrote about our thinking behind the business. With the announcement of their next round of financing, I thought I would revisit some…
I have been an active venture investor for 13+ years. I have never been more excited about the opportunities in enterprise IT. I will post more in the future about Openstack, the cloud, mobile and…