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How to beat customer churn - AskAVC #22
In this video, I talk about the biggest enemy of all SaaS businesses - customer churn. It is safe to say that nearly every single startup faces this problem at some point or another. As scary and uncomfortable it might be, having customer churn is not the end of the world - but you do need a war plan. Have you asked yourself:
- How is your product contributing to the problem?
- What the entire team can do to make customer success folks more successful?
- Should you keep growing the business while trying to fix your customer churn problem?
Watch the video to get answers to all these questions - and more!
Make sure to also:
- Follow me on Twitter (https://twitter.com/RyanFloyd) for a lot more content on building SaaS B2B startups, as well as venture capital and entrepreneurship in general
- Subscribe to my blog at http://ryanfloyd.org/, where I talk about why I invest in certain companies and broader tech industry issues
- Check out my #AskAVC podcast based on this channel (https://anchor.fm/ask-a-vc)
About Ryan Floyd
Ryan is a founding Managing Director of Storm Ventures where he invests in, and works with, early stage enterprise SaaS startups. His primary focus is applications and cloud infrastructure related companies. He is always interested in hearing from passionate technology entrepreneurs. Ryan is a skilled writer and commentator on all things SaaS. He’s written for Techcrunch, Sifted, Thrive Global and is a regular contributor to The UK Newspaper. He’s host of the recently launched #AskAVC YouTube channel aimed at enterprise entrepreneurs. In each episode he tackles a different issue relating to building and scaling B2B startups - topics such as how to pitch to an investor and how to combat sales churn.
When he’s not working with his portfolio founders, Ryan is active with Code2040, a nonprofit organization that creates pathways to educational, professional, and entrepreneurial success in technology for underrepresented minorities. And occasionally he finds time for surfing! -
How to build investor relationships - AskAVC #21
There is so much content out there about the legal language of term sheets, valuations, etc. However, it would be a mistake to see your interactions with potential investors as purely transactional. The key is to build a relationship with a person on the other side of the table. And a lot of goes into it:
- Should you be spending time with junior team members at VC firms?
- How much info do you share with potential investors?
- Can you negotiate a term sheet?
Watch the video to get answers to all these questions - and more!
Make sure to also:
- Follow me on Twitter (https://twitter.com/RyanFloyd) for a lot more content on building SaaS B2B startups, as well as venture capital and entrepreneurship in general
- Subscribe to my blog at http://ryanfloyd.org/, where I talk about why I invest in certain companies and broader tech industry issues
- Check out my #AskAVC podcast based on this channel (https://anchor.fm/ask-a-vc)
About Ryan Floyd
Ryan is a founding Managing Director of Storm Ventures where he invests in, and works with, early stage enterprise SaaS startups. His primary focus is applications and cloud infrastructure related companies. He is always interested in hearing from passionate technology entrepreneurs. Ryan is a skilled writer and commentator on all things SaaS. He’s written for Techcrunch, Sifted, Thrive Global and is a regular contributor to The UK Newspaper. He’s host of the recently launched #AskAVC YouTube channel aimed at enterprise entrepreneurs. In each episode he tackles a different issue relating to building and scaling B2B startups - topics such as how to pitch to an investor and how to combat sales churn.
When he’s not working with his portfolio founders, Ryan is active with Code2040, a nonprofit organization that creates pathways to educational, professional, and entrepreneurial success in technology for underrepresented minorities. And occasionally he finds time for surfing! -
Angel investing vs. venture capital - AskAVC #20
When you are ready to raise some outside capital to scale your business, there are a lot of questions that need to be answered to make the process successful. For example, there are many different types of investors you can turn to. One of the most frequently asked questions I get is - what is the difference between angel investing and venture capital? In this video I address topics like:
- What do angel investors look for?
- Are angel investors a good idea?
- How much do angel investors invest?
Watch the video to get answers to all these questions - and more!
Make sure to also:
- Follow me on Twitter (https://twitter.com/RyanFloyd) for a lot more content on building SaaS B2B startups, as well as venture capital and entrepreneurship in general
- Subscribe to my blog at http://ryanfloyd.org/, where I talk about why I invest in certain companies and broader tech industry issues
- Check out my #AskAVC podcast based on this channel (https://anchor.fm/ask-a-vc)
About Ryan Floyd
Ryan is a founding Managing Director of Storm Ventures where he invests in, and works with, early stage enterprise SaaS startups. His primary focus is applications and cloud infrastructure related companies. He is always interested in hearing from passionate technology entrepreneurs. Ryan is a skilled writer and commentator on all things SaaS. He’s written for Techcrunch, Sifted, Thrive Global and is a regular contributor to The UK Newspaper. He’s host of the recently launched #AskAVC YouTube channel aimed at enterprise entrepreneurs. In each episode he tackles a different issue relating to building and scaling B2B startups - topics such as how to pitch to an investor and how to combat sales churn.
When he’s not working with his portfolio founders, Ryan is active with Code2040, a nonprofit organization that creates pathways to educational, professional, and entrepreneurial success in technology for underrepresented minorities. And occasionally he finds time for surfing! -
AskAVC #19 - How to cold email investors
The prospect of asking for multi-million dollar investment in a cold email to someone you never met is undoubtedly daunting. Do cold emails even work? Believe it or not, but that's how we met one of the most valuable investments in Storm Ventures' portfolio! Even if you do manage to get a warm introduction to a potential investor, principles and techniques outlined in this video will still be very valuable to you. Crafting effective cold emails is not easy, but absolutely doable!
- What three elements are critical to include in your cold email?
- Which service you should never use while sending out cold emails?
- How to follow-up properly?
Watch the video to get answers to all these questions - and more!
Make sure to also:
- Follow me on Twitter (https://twitter.com/RyanFloyd) for a lot more content on building SaaS B2B startups, as well as venture capital and entrepreneurship in general
- Subscribe to my blog at http://ryanfloyd.org/, where I talk about why I invest in certain companies and broader tech industry issues
- Check out my #AskAVC podcast based on this channel (https://anchor.fm/ask-a-vc)
About Ryan Floyd
Ryan is a founding Managing Director of Storm Ventures where he invests in, and works with, early stage enterprise SaaS startups. His primary focus is applications and cloud infrastructure related companies. He is always interested in hearing from passionate technology entrepreneurs. Ryan is a skilled writer and commentator on all things SaaS. He’s written for Techcrunch, Sifted, Thrive Global and is a regular contributor to The UK Newspaper. He’s host of the recently launched #AskAVC YouTube channel aimed at enterprise entrepreneurs. In each episode he tackles a different issue relating to building and scaling B2B startups - topics such as how to pitch to an investor and how to combat sales churn.
When he’s not working with his portfolio founders, Ryan is active with Code2040, a nonprofit organization that creates pathways to educational, professional, and entrepreneurial success in technology for underrepresented minorities. And occasionally he finds time for surfing! -
AskAVC #18 - Has digital transformation failed?
Digital transformation might easily be one of the most hyped terms in the IT industry in the past couple of years. Separating myth from reality could be easier said than done. After all, it's something that many companies have invested millions of dollars in - and the results are not always there. Is digital transformation was truly over before it even started? Find out in the second part of my interview with Tim Crawford, one of the Top 100 Most Influential Chief Information Technology Officers (#4), and the host of the CIO In The Know (CIOitk) podcast.
Make sure to also:
- Follow me on Twitter (https://twitter.com/RyanFloyd) for a lot more content on building SaaS B2B startups, as well as venture capital and entrepreneurship in general - plus monthly chat where you can ask me anything!
- Check out my Instagram (https://www.instagram.com/ask.a.vc/) to get additional advice on your entrepreneurial journey
- Subscribe to my blog at http://ryanfloyd.org/, where I talk about why I invest in certain companies and broader tech industry issues
About Ryan Floyd
Ryan is a founding Managing Director of Storm Ventures where he invests in, and works with, early stage enterprise SaaS startups. His primary focus is applications and cloud infrastructure related companies. He is always interested in hearing from passionate technology entrepreneurs. Ryan is a skilled writer and commentator on all things SaaS. He’s written for Techcrunch, Sifted, Thrive Global and is a regular contributor to The UK Newspaper. He’s host of the recently launched #AskAVC YouTube channel aimed at enterprise entrepreneurs. In each episode he tackles a different issue relating to building and scaling B2B startups - topics such as how to pitch to an investor and how to combat sales churn. He also hosts a monthly twitter chat with the same name.
When he’s not working with his portfolio founders, Ryan is active with Code2040, a nonprofit organization that creates pathways to educational, professional, and entrepreneurial success in technology for underrepresented minorities. And occasionally he finds time for surfing! -
AskAVC #17 - How CIOs cope with the pandemic
In the latest episode of the #AskAVC channel, I "sat down" with Tim Crawford, one of the Top 100 Most Influential Chief Information Technology Officers (#4), and the host of the CIO In The Know (CIOitk) podcast. For SaaS founders, dealing with repercussions of the ongoing global pandemic while selling into the enterprise, this interview offers invaluable insights into the minds of modern CIOs.
- How CIOs make purchasing decisions these days?
- How can you as a founder "play offense" in the current environment - and help your customers to do the same?
- What is the difference between selling your product to a traditional vs. a transformational CIO?
Watch the video to get answers to all these questions - and more!
Make sure to also:
- Follow me on Twitter (https://twitter.com/RyanFloyd) for a lot more content on building SaaS B2B startups, as well as venture capital and entrepreneurship in general - plus monthly chat where you can ask me anything!
- Check out my Instagram (https://www.instagram.com/ask.a.vc/) to get additional advice on your entrepreneurial journey
- Subscribe to my blog at http://ryanfloyd.org/, where I talk about why I invest in certain companies and broader tech industry issues
About Ryan Floyd
Ryan is a founding Managing Director of Storm Ventures where he invests in, and works with, early stage enterprise SaaS startups. His primary focus is applications and cloud infrastructure related companies. He is always interested in hearing from passionate technology entrepreneurs. Ryan is a skilled writer and commentator on all things SaaS. He’s written for Techcrunch, Sifted, Thrive Global and is a regular contributor to The UK Newspaper. He’s host of the recently launched #AskAVC YouTube channel aimed at enterprise entrepreneurs. In each episode he tackles a different issue relating to building and scaling B2B startups - topics such as how to pitch to an investor and how to combat sales churn. He also hosts a monthly twitter chat with the same name.
When he’s not working with his portfolio founders, Ryan is active with Code2040, a nonprofit organization that creates pathways to educational, professional, and entrepreneurial success in technology for underrepresented minorities. And occasionally he finds time for surfing! -
AskAVC #16 - How not to fail as a first-time founder
Being a first-time founder & CEO presents a unique set of challenges. Thinking you might be able to avoid mistakes altogether is, of course, unrealistic - even geniuses have flaws! It doesn't mean, however, that tried-and-true advice is not available to you - and some of it might just make or break your business. In the latest episode of the #AskAVC channel, I talk to Anshu Sharma, a founder of Skyflow, who both worked under the reign of a first-time CEO, as well as a first-time CEO himself.
- How to build a team of co-founders to complement your strengths and weaknesses?
- How role models can help you navigate the challenging daily reality of being a leader of a startup?
- How to make the right decisions about investors you will be working with?
Watch the video to get answers to all these questions - and more!
Make sure to also:
- Follow me on Twitter (https://twitter.com/RyanFloyd) for a lot more content on building SaaS B2B startups, as well as venture capital and entrepreneurship in general - plus monthly chat where you can ask me anything!
- Check out my Instagram (https://www.instagram.com/ask.a.vc/) to get additional advice on your entrepreneurial journey
- Subscribe to my blog at http://ryanfloyd.org/, where I talk about why I invest in certain companies and broader tech industry issues
About Ryan Floyd
Ryan is a founding Managing Director of Storm Ventures where he invests in, and works with, early stage enterprise SaaS startups. His primary focus is applications and cloud infrastructure related companies. He is always interested in hearing from passionate technology entrepreneurs. Ryan is a skilled writer and commentator on all things SaaS. He’s written for Techcrunch, Sifted, Thrive Global and is a regular contributor to The UK Newspaper. He’s host of the recently launched #AskAVC YouTube channel aimed at enterprise entrepreneurs. In each episode he tackles a different issue relating to building and scaling B2B startups - topics such as how to pitch to an investor and how to combat sales churn. He also hosts a monthly twitter chat with the same name.
When he’s not working with his portfolio founders, Ryan is active with Code2040, a nonprofit organization that creates pathways to educational, professional, and entrepreneurial success in technology for underrepresented minorities. And occasionally he finds time for surfing! -
AskAVC #15 - Investor advice on how to deal with COVID-19
The past few weeks have been crazy for everyone in the world, not just me - hence, the pause I took with putting out the new videos. Now I am back with the latest from my makeshift studio in the dining room. In this video, I reflect on how the ongoing pandemic changed things for the entire venture capital ecosystem - both from an investor, as well as an entrepreneur's standpoint.
- How the next couple of quarters might look like?
- Is it possible to get funding right now?
- Is this downturn any different from the 2008 meltdown and the dot-com bubble's burst?
Watch the video to get answers to all these questions - and more!
Make sure to also:
- Follow me on Twitter (https://twitter.com/RyanFloyd) for a lot more content on building SaaS B2B startups, as well as venture capital and entrepreneurship in general - plus monthly chat where you can ask me anything!
- Check out my Instagram (https://www.instagram.com/ask.a.vc/) to get additional advice on your entrepreneurial journey
- Subscribe to my blog at http://ryanfloyd.org/, where I talk about why I invest in certain companies and broader tech industry issues
About Ryan Floyd
Ryan is a founding Managing Director of Storm Ventures where he invests in, and works with, early stage enterprise SaaS startups. His primary focus is applications and cloud infrastructure related companies. He is always interested in hearing from passionate technology entrepreneurs. Ryan is a skilled writer and commentator on all things SaaS. He’s written for Techcrunch, Sifted, Thrive Global and is a regular contributor to The UK Newspaper. He’s host of the recently launched #AskAVC YouTube channel aimed at enterprise entrepreneurs. In each episode he tackles a different issue relating to building and scaling B2B startups - topics such as how to pitch to an investor and how to combat sales churn. He also hosts a monthly twitter chat with the same name.
When he’s not working with his portfolio founders, Ryan is active with Code2040, a nonprofit organization that creates pathways to educational, professional, and entrepreneurial success in technology for underrepresented minorities. And occasionally he finds time for surfing! -
AskAVC #14 - Do's and don'ts of building remote teams
Remote teams are all the rage these days, especially in the tech industry. You get to hire the best people everywhere, and maybe even realize cost savings through salary arbitrage. However, as this trend is still relatively new, there is a lot you need to know if you'd like to leverage it for your business. In this episode of #AskAVC channel, I talk to Anshu Sharma, a founder of Skyflow, who also has many years of experience in managing and acquiring remote teams in companies like Oracle and Salesforce.
What's the difference between remote and fully distributed teams?
How to manage employees across various time zones?
What are the cultural and technical challenges presented by having a remote workforce?
Watch the video to get answers to all these questions - and more!
Make sure to also:
- Follow me on Twitter (https://twitter.com/RyanFloyd) for a lot more content on building SaaS B2B startups, as well as venture capital and entrepreneurship in general - plus monthly chat where you can ask me anything!
- Check out my Instagram (https://www.instagram.com/ask.a.vc/) to get additional advice on your entrepreneurial journey
- Subscribe to my blog at http://ryanfloyd.org/, where I talk about why I invest in certain companies and broader tech industry issues
About Ryan Floyd
Ryan is a founding Managing Director of Storm Ventures where he invests in, and works with, early stage enterprise SaaS startups. His primary focus is applications and cloud infrastructure related companies. He is always interested in hearing from passionate technology entrepreneurs. Ryan is a skilled writer and commentator on all things SaaS. He’s written for Techcrunch, Sifted, Thrive Global and is a regular contributor to The UK Newspaper. He’s host of the recently launched #AskAVC YouTube channel aimed at enterprise entrepreneurs. In each episode he tackles a different issue relating to building and scaling B2B startups - topics such as how to pitch to an investor and how to combat sales churn. He also hosts a monthly twitter chat with the same name.
When he’s not working with his portfolio founders, Ryan is active with Code2040, a nonprofit organization that creates pathways to educational, professional, and entrepreneurial success in technology for underrepresented minorities. And occasionally he finds time for surfing! -
AskAVC #13 - How to hire VP of sales in startup?
Did you know that the average tenure of a VP of sales across businesses is 18 months? Imagine all the time and money spent on finding this person, investing in them building a team - only to have it all go out of the window a couple of months later. In the latest episode of #AskAVC channel, I share 3 ingredients critical for successful VP of sales hiring.
Do you have to be good at sales yourself as a founder?
How good your product needs to be before you can really scale sales?
What do you need to know about your customers before you hire your first VP of sales?
Watch the video to get answers to all these questions - and more!
Make sure to also:
- Follow me on Twitter (https://twitter.com/RyanFloyd) for a lot more content on building SaaS B2B startups, as well as venture capital and entrepreneurship in general - plus monthly chat where you can ask me anything!
- Check out my Instagram (https://www.instagram.com/ask.a.vc/) to get additional advice on your entrepreneurial journey
- Subscribe to my blog at http://ryanfloyd.org/, where I talk about why I invest in certain companies and broader tech industry issues
About Ryan Floyd
Ryan is a founding Managing Director of Storm Ventures where he invests in, and works with, early stage enterprise SaaS startups. His primary focus is applications and cloud infrastructure related companies. He is always interested in hearing from passionate technology entrepreneurs. Ryan is a skilled writer and commentator on all things SaaS. He’s written for Techcrunch, Sifted, Thrive Global and is a regular contributor to The UK Newspaper. He’s host of the recently launched #AskAVC YouTube channel aimed at enterprise entrepreneurs. In each episode he tackles a different issue relating to building and scaling B2B startups - topics such as how to pitch to an investor and how to combat sales churn. He also hosts a monthly twitter chat with the same name.
When he’s not working with his portfolio founders, Ryan is active with Code2040, a nonprofit organization that creates pathways to educational, professional, and entrepreneurial success in technology for underrepresented minorities. And occasionally he finds time for surfing!